Questions about The Parcel Workshop?

Below are some of the most Frequently Asked Questions.....


Order Tracking Update



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How much does a parcel from Santa Cost?

ONE CHILD - The price is $25.95 plus $8.95 postage within Australia. Includes: 1 Parcel. The Parcel from Santa is GST free. There is no Australian Goods & Services Tax (GST) included in the price. For an extra $10 you can order an additional letter and certificate for another child.

TWO CHILDREN - $35.95 plus $13.80 postage within Australia. Includes: 1 Parcel PLUS 1 additional Letter and 1 additional Certificate for second child.

THREE CHILDREN - $45.95 plus $13.80 postage within Australia. Includes: 1 Parcel PLUS 2 additional Letters and 2 additional Certificate for second & third child.

How do I place an order on line?

Ordering is easy and convenient! Simply click on the Buy Now button. Please enter child's first and last name in the text boxes above the Buy Now button.

Can I place my order by phone?

Not at this time. Our online ordering feature is the only method available.

What are my payment options?

We accept online orders using PAYPAL. PayPal is the safer, easier way to pay online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.

How do l send a gift to a different address?

If the buyer wishes to send the item to a different address within Australia, follow the how to register a gift address procedure.

  1. Go to the PayPal website and log in to your account.
  2. Click 'Profile' at the top of the page.
  3. Click 'Street Address' in the Account Information column.
  4. Click 'Add'.
  5. Select 'Gift Address' and enter a name.
  6. Enter the address and click 'Save'.

Can I pay by personal cheque or money order?

No. We apologise for any inconvenience.

When will my child's parcel ship?

All orders placed prior to December 4th will start to ship out December 4th, 2018. To ensure delivery before Christmas all orders placed on or after December 4th, 2018 will be shipped out within 4 days of receipt of your order. Last mail out December 14th, 2018.

How do I make changes to my order?

If you need to make changes to your order, please contact us immediately.

Do you ship to PO Boxes?

Yes! With in Australia.

Do you ship outside Australia?

No. Only with in Australia.

How do I contact you if I have any additional questions?

Click here to Contact Us.

Are my online transactions with your site secure?

We use a secure checkout with PayPal. PayPal delivers one of the most powerful online risk management systems in the world. PayPal is a leader in privacy and identity protection. PayPal features an industry-leading loss rate of less than 0.5%.

How do you use my contact information?

Please read our Privacy Policy.